We accept returns of clean and undamaged merchandise in re-sellable condition within 30 days of delivery for exchange or refund. Return shipping cost is the responsibility of the customer.
If you're not satisfied with your purchase for any reason, just let us know why, and we'll work with you to find a satisfactory resolution. Please contact us so we can talk about the options.
We do not accept returns on the following items: custom, gift cards, "AS-IS," monogrammed, or laser-engraved products, and closeout sales (unless there is a serious manufacturing defect). In certain uncommon cases, we reserve the right to refuse excessive returns, entirely at our discretion.
Refunds will be credited to the original payment method for the product value only (not the cost of shipping or any gift wrapping fees). For orders that received a free shipping promotion, the refund will be less the actual cost of the original shipping.
Exchanges are also accepted. To exchange: place a new order for the replacement item(s), and return the original order at your convenience for a refund. This gets your exchange order out most quickly.
Replacement Parts Policy: We provide a replacement guarantee for missing or damaged parts under the following conditions: 1) Notification within 30 days of delivery, and 2) Provide an unboxing photo or video demonstrating the issue, and 3) The evidence does not contra-indicate the claim. We will research each issue within 72 hours, including the carrier's package shipping weight and combined parts weights. Please note the same policy applies regardless of where the order is shipped: if the order is shipped to a third party, such as a contractor, we have the same requirements. We have a two-step QA/QC process to ensure we fulfill and ship your orders correctly the first time, with a 99.8% perfect order track record. Please carefully review the package, try opening the box upside down to make sure there are no "false bottoms", and count the parts prior to contacting us.
After the return window, we may accept returns of non-defective merchandise on a discretionary basis for exchange or merchandise credit for the purchased value of the product.
Restocking fees may be assessed in some cases, depending on the circumstances, such as a large handle orders with complex kitting and parts, not to exceed 10%.
Nonrefundable payment processing fees may apply. If payment processors, including PayPal and/or ShopPay, do not refund payment processing commissions (approximately3%), then the funds are unavailable for us to return to you.
Undeliverable packages (such as: incorrect addresses, non-deliverable addresses, unclaimed packages, refusal to pay customs duties, or failed delivery attempts) are considered abandoned. They may be destroyed by the carrier or returned to sender. If we receive them back returned to sender, we will hold them for up to 6 months for re-delivery or return instructions. Please contact us if you have not received your package so we can discuss options, including shipping insurance. Please note, shipping fees for re-delivery are paid by the recipient.
Warranty: If you believe there is a quality issue or manufacturing defect on our part, please contact us and if possible provide photos to help explain the problem. Assuming we concur and a return or exchange is required, in these cases we will provide you with a postage-paid return label (US addresses only). (Note that the normal variations in leather inherent to the quality of the hide are not considered manufacturing or quality defects, but rather are a signal of the genuine, natural, and high-quality material we use.) See more about our warranty in the footer link.
To send in a return, simply ship the merchandise with:
An email in advance is always appreciated so we can be on the lookout for the package.
Please package your returns carefully to ensure they do not get damaged during return transit to:
Walnut Studiolo
Attn: Customer Returns
36005 Highway 53
Nehalem, OR 97131
USA
...for workshop updates, new designs, sales and
10% off*
*code will be in welcome email
does not apply to sale items
