FAQs

Product Questions

C'mon. Do you *really* make everything by hand in a garage?

What does "Studiolo" mean?

Do you have any installation/how-to videos? 

How does the leather hold up in the rain?

How should I take care of my leather? 

What kind of leather do you use? 

What do the monograms look like? 

One of your products is out of stock. When will you be getting it back in?

How can I get help troubleshooting my sew-on bar wraps/grips/portage strap installation?

My bike/u-lock is special/different-sized. Can you adapt a product for me?

Can I use your bicycle products on my motorcycle? Or can you adapt it for my motorcycle?

I wish my Walnut product were just a shade or two darker. Is there any way to darken it?

Which of your bar wraps are best for my handlebars? 

Do your bar wraps include padding?

Can the city grips/bar wraps be cut down shorter to fit my bullhorn/twist shifter bars?

Are your bike products theft-proof?

Where can I get the bikes shown in your pictures? 

Where can I see your stuff in person?

I live in/near Oregon, too! Can I just pick up my order instead of paying for shipping? 

I love what you're doing. How can I get involved?

Business Questions

Who's your media contact? 

Do you have a trade program for interior designers/architects?

Do you do wholesale for retailers?

Do you do custom logo / brand work?

Do you take custom product commissions or small batch manufacturing runs? 

I love your art/photography/logo/web design/graphic design/videography! Who did the work?

Do you do product donations or sponsorships? 

 

 

Product Questions

Q: C'mon. Do you *really* make everything by hand in a garage?

A: Yes, really! We know, there's a lot of "handmade washing" these days and it's diluting the meaning for real people like us. Geoff makes everything in our home garage, in small batches. He uses hand-tools and everything. To see a short video of Geoff's work in action, go to:  http://vimeo.com/cineastas/walnut

 

Q: What does "Studiolo" mean? 

A: "Studiolo" is  an architecture term for a small private cabinet or study room. The "lo" is a diminutive, like "little studio". And Geoff is an architecture nerd. 

 

Q: Do you have any installation/how-to videos? 

A: Why, yes we do! Go to our YouTube channel here: http://www.youtube.com/user/walnutstudiolo for video guides and our Snapguide channel for picture guides: http://snapguide.com/walnut-studiolo. We are adding new videos regularly, so subscribe to our e-newsletter and our YouTube and Snapguide channels to be notified when new ones are uploaded. 

 

Q: How does the leather hold up in the rain?

A: Great! Leather has always traditionally been an outdoor material (think equestrian gear, work boots, etc). We use a high-quality leather same as that used for horse gear and bridles, so it's designed to withstand the elements. Leather is an exceptionally durable material, which is why we like working with it. That said, dryness is harder on leather than wetness. We recommend taking care of your leather using the minimum care HERE

 

Q: How should I take care of my leather?

A: Read more about Leather Care  HERE on our Leather Care page, http://walnutstudiolo.com/pages/leather-care.

  

Q: What kind of leather do you use? 

A: We use vegetable-tanned leather from an American tannery using hides from USDA beef cattle. Read more articles about our leather and sourcing practices HERE

 

Q: What do the monograms look like? 

A: Learn more about our monogramming service HERE

 

Q:  One of your products is out of stock. When will you be getting it back in?

A: Usually when it's out of stock on our website, it means we've retired the design and we're not making it anymore. But, if you're still interested in it, by all means give us an email at walnut.products@gmail.com and let us know what you want. We might still have the pattern on hand to make it for you custom. 

 

Q: How can I get help troubleshooting my sew-on bar wraps/grips/portage strap installation? 

A: First, check out our troubleshooting blog posts HEREIf that's no help, give us a chat, an email at walnut.products@gmail.com, or a call at +1 503-447-6889.

 

Q: My bike/u-lock is special/different-sized. Can you adapt a product for me?

A: We love working with customers to make their bikes just so. We keep a gallery of our past custom work on our Flickr page here

However, because of increased demand, we have much less time than we used to for making custom orders and we can't take them all. If you are not in a rush and it's not our busy season, we may be able to help out. If you're still interested, please complete our Custom Order Request Form HERE. We respond to form submissions within a week or so.

 

Q: Can I use your products on my motorcycle? Or can you adapt it for my motorcycle?

A: Sorry, but no! We don't recommend our products for use on motorcycles. We don't have access to a motorcycle to design them for. There's a wonderful motorcycle-specific leather craftsman located just down the street from us in Portland called Langlitz Leathers you might want to check out, or for your custom project, check out the website Custom Made, or there are other leathercrafters on Etsy that may be able to help out.

 

Q: I wish my Walnut product were just a shade or two darker. Is there any way to darken it? 

A: Yes. Leather darkens naturally with age and use, but you can speed up the process by lightly conditioning it a few times with oil. Follow the directions on the Leather Care page or: using our Leather Care Dressing, neatsfoot oil, mineral oil or even olive oil, rub on a light layer, rub it in, let it sit overnight, then buff it dry the next day with a clean rag. You can do this as many times as you want, and it will darken it up a little bit each time. 

 

Q: Which of your bar wraps are best for my handlebars?

A: Check out this awesome infographic for guidance.

 

Q: Do your bar wraps include padding?

A: Padding on grips is a matter of personal preference, we've seen articles for and against it. Many other commercially-available grips use a silicone like material to make them padded and squishy, but as a small workshop, we specialize just in leather production and don't have the machinery to make rubber or silicone grips. 

For for the most padding with our leather handlebar wraps, we recommend using our  Bullwhip Bar Wraps, which are already more padded by overlapping layers of leather. However, you can pad the Bullwhip Bar Wraps even more by wrapping them around a layer of foam tape or other commercially-available padding.

Our sew-on bar wraps and sew-on city grips and bare knuckle grips are designed to fit the bar perfectly with nothing underneath. 


Q:  Can the city grips/bar wraps be cut down shorter to fit my bullhorn/twist shifter bars?

A: Yes, they can. Any of our wraps  can easily be cut down to any length you need with an exacto blade or scissors. You can do it yourself, and DIY your own edge dye by running a Sharpie along the cut edge. When cutting, we recommend cutting from both ends, so as to avoid cutting through the middle of stitch hole.

We don't recommend cutting the Bare Knuckle Grips short because it's hard to get the hole spacing correct. 

We've found that those leftover lengths of bar wraps make great wraps for all sorts of tools in your life - try them on broom and shovel handles! 

 

Q: Are your bike-mounted products theft-proof?

A: Nothing is theft-proof these days. But, we've had customers take these actions to try to prevent/deter theft of our bike-mounted products:

  • Luggage wire lock attached to the frame
  • Thread-locking adhesive applied to the threads on the inside of the Chicago screw, such as Loc-tite or even a drop of latex paint
  • Silicone in the slit of the screw hole where the screwdriver goes after it has been screwed in
  • Monogramming: monogrammed products are not good for re-sale and thus less likely to get stolen 

  

Q: Where can I get the bike(s) shown in the product pictures?

A: The two bicycles shown in most of our pictures are a 1980's Bianchi that we stripped completely down, had powder-coated in cream and chocolate colors, and re-built all the components from the ground up, and the dark blue road bike with honey leather wraps on the handlebars and top tube is a 1970s era vintage French Detouron that we found on eBay, delivered straight from France. The bottom line is, you can make any bike beautiful and uniquely yours - that's the fun part!

 

Q: Can I check out your work or purchase it in person at retail stores?

A: Yes! Please check out our Retailers section for an up-to-date listing of participating retailers. If your favorite store isn't listed here, let us and them know, we'd love to work with them!  

 

Q: I live in/near Oregon, too! Can I pick up my order instead of ordering online and paying for shipping?

A: We do offer a free local pick-up option, which is available from the shipping drop-down menu if you enter an Oregon or Washington zip code in the shipping address field. Please note, we have recently moved from Portland to Nehalem

 

Q: I love what you're doing. How can I help? 

A: Thank you for your support! We are a grassroots company and we appreciate all the grassroots support we've had to keep it going. Here's what can help us: 

Still have questions that need answering? Contact us HERE

 

 

Business Questions

  

Q: Who's your media contact?

A: We respond as quickly as we can to media requests - here's the info:  https://walnutstudiolo.com/pages/for-the-media

 

Q: Do you have a trade program for interior designers/architects? 

A: Yes, we do! Learn more  HERE

 

Q: Do you do wholesale for retailers? 

A: Yes, we do! Learn more  HERE

 

Q: Can you do custom logos/brands on your products?

A: Yes, we can. We work with a local laser engraver or can commission a brass stamp of your logo. Please email us for details: walnut.b2b@gmail.com. 

 

Q: Do you take custom product commissions or small batch manufacturing? 

A: Sometimes, but usually no. We are only able to take on a limited number of custom projects each year, but if you'd like us to consider it, please submit a Custom Order Request Form HERE.

Otherwise, you can check out  Custom Made to reach an entire group of makers who will bid on your project if you want just one or two things, or if you'd like to do a bigger run, check out  Makers Row for small batch American manufacturers. 

 

Q: I love your art/photography/logo/web design/graphic design/videography! Who did the work?

A: We get by with a lot of help from our friends. Check out their amazing work here and tell 'em we sent you:

Erin Berzel Photography

Why Hello There Graphic Design

Emily Tate Design

Austin Goodman Photography

Michael Ward Media

Cineastas Video

Jim Golden Photography 

Kirsten Sorenson Graphic Design

Anthony Kerrigan Photography

Aaron Lee Photography

Broken Banjo Photography

 

Q: Do you do product donations or sponsorships? 

A: We are a  very small company with an extremely limited giving budget, but we care about a lot of the same things that you care about. Walnut Studiolo has chosen to focus its limited giving budget on furthering bicycle causes, bicycling access and education. If your proposal meets our criteria, please fill out the our Donation Request Form located HERE.

 

 

 

Still have questions that need answering? Contact us  HERE

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