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FAQs

Product Questions

Do you have any installation/how-to videos? 

How does the leather hold up in the rain?

How should I take care of my leather? 

What kind of leather do you use? 

What do the monograms look like? 

One of your products is out of stock. When will you be getting it back in?

How can I get help troubleshooting my sew-on bar wraps/grips/portage strap installation?

My bike/u-lock is special/different-sized. Can you adapt a product for me?

Can I use your bicycle products on my motorcycle? Or can you adapt it for my motorcycle?

I wish my Walnut product were just a shade or two darker. Is there any way to darken it?

Which of your bar wraps are best for my handlebars? 

Do your bar wraps include padding?

Can the city grips/bar wraps be cut down shorter to fit my bullhorn/twist shifter bars?

Are your bike products theft-proof?

I live outside the USA. Do your shipping rates include the VAT/GST/custom duties?

I love the braided bar wraps/top tube protector shown in the Frame Handle video! Where can I get those?

Where can I get the bikes shown in your pictures? 

Where can I see your stuff in person?

I live in/near Oregon, too! Can I just pick up my order instead of paying for shipping? 

Business Questions

C'mon. Do you *really* make everything by hand in a garage?

What does "Studiolo" mean?

Do you do custom work?

Do you do wholesale for retailers?

I love your art/photography/logo/web design/graphic design/videography! Who did the work?

Do you do product donations or sponsorships? 

I love what you're doing. How can I get involved?

 

Product Questions

Q: Do you have any installation/how-to videos? 

A: Why, yes we do! Go to our YouTube channel here: http://www.youtube.com/user/walnutstudiolo for video guides and our Snapguide channel for picture guides: http://snapguide.com/walnut-studiolo. We are adding new videos regularly, so subscribe to our e-newsletter and our YouTube and Snapguide channels to be notified when new ones are uploaded. 

 

Q: How does the leather hold up in the rain?

A: Great! Leather has always traditionally been an outdoor material (think equestrian gear, work boots, etc). We use a high-quality leather same as that used for horse gear and bridles, so it's designed to withstand the elements. Leather is an exceptionally durable material, which is why we like working with it. That said, dryness is harder on leather than wetness. We recommend taking care of your leather using the minimum care HERE

 

Q: How should I take care of my leather?

A: Read more about Leather Care HERE on our Leather Care page, http://walnutstudiolo.com/pages/leather-care.

  

Q: What kind of leather do you use? 

A: We use vegetable-tanned leather from an American tannery using hides from USDA beef cattle. Read more articles about our leather and sourcing practices HERE

 

Q: What do the monograms look like? 

A: Learn more about our monogramming service HERE

 

Q: One of your products is out of stock. When will you be getting it back in?

A: Usually when it's out of stock on our website, it means we've retired the design and we're not making it anymore. But, if you're still interested in it, by all means give us an email at walnut.products@gmail.com and let us know what you want. We might still have the pattern on hand to make it for you custom. 

 

Q: How can I get help troubleshooting my sew-on bar wraps/grips/portage strap installation? 

A: First, check out our troubleshooting blog posts HEREIf that's no help, give us a chat, an email at walnut.products@gmail.com, or a call at +1 503-447-6889.

 

Q: My bike/u-lock is special/different-sized. Can you adapt a product for me?

A: We love working with customers to make their bikes just so. We keep a gallery of our past custom work on our Flickr page here

However, because of increased demand, we have much less time than we used to for making custom orders and we can't take them all. If you are not in a rush and it's not our busy season, we may be able to help out. If you're still interested, please complete our Custom Order Request Form HERE. We respond to form submissions within a week or so.

 

Q: Can I use your products on my motorcycle? Or can you adapt it for my motorcycle?

A: Sorry, but no! We don't recommend our products for use on motorcycles. We don't have access to a motorcycle to design them for. There's a wonderful motorcycle-specific leather craftsman located just down the street from us in Portland called Langlitz Leathers you might want to check out, or for your custom project, check out the website Custom Made, or there are other leathercrafters on Etsy that may be able to help out.

 

Q: I wish my Walnut product were just a shade or two darker. Is there any way to darken it? 

A: Yes. Leather darkens naturally with age and use, but you can speed up the process by lightly conditioning it a few times with oil. Follow the directions on the Leather Care page or: using our Leather Care Dressing, neatsfoot oil, mineral oil or even olive oil, rub on a light layer, rub it in, let it sit overnight, then buff it dry the next day with a clean rag. You can do this as many times as you want, and it will darken it up a little bit each time. 

 

Q: Which of your bar wraps are best for my handlebars?

A: Check out this awesome infographic here for guidance: 

 

Q: Do your bar wraps include padding?

A: Padding on grips is a matter of personal preference, we've seen articles for and against it. Many other commercially-available grips use a silicone like material to make them padded and squishy, but as a small workshop, we specialize just in leather production and don't have the machinery to make rubber or silicone grips. 

For padded Walnut Studiolo grips, we recommend using our Braided Bar Wraps, which are already more padded by overlapping layers of leather. However, you can pad the Braided Bar Wraps even more by wrapping them around a layer of foam tape or other commercially-available padding.

Our sew-on bar wraps and sew-on city grips and bare knuckle grips are designed to fit the bar perfectly with nothing underneath.


Q: Can the city grips/bar wraps be cut down shorter to fit my bullhorn/twist shifter bars?

A: Yes, they can. Both the city grips and sew-on bar wraps can easily be cut down to any length you need with an exacto blade or scissors. You can do it yourself, and DIY your own edge dye by running a Sharpie along the cut edge. When cutting, we recommend cutting from both ends, so as to avoid cutting through the middle of stitch hole.

Or if you want us to do it for you, then we can do it for the same cost as a monogram. To order, please just check the monogram option add-on, and indicate the length you need them cut in "Special Instructions" box or the Monogram box. 

 

Q: Are your bike-mounted products theft-proof?

A: Nothing is theft-proof these days. But, we've had customers take these actions to try to prevent/deter theft of our bike-mounted products:

  • Luggage wire lock attached to the frame
  • Thread-locking adhesive applied to the threads on the inside of the Chicago screw
  • Silicone in the slit of the screw hole where the screwdriver goes after it has been screwed in

 

Q: I live outside of the USA. Does your shipping include my country's import fees/taxes/duties (like the VAT)?

A: No. Import duties, taxes, and charges are not included in either our prices or shipping charges. We don't know how much they would be to charge for them or know how to remit them on your behalf from here in the USA. Please check with your country’s customs office to determine what these additional costs will be. 

Please also keep in mind that when orders are shipped internationally, they may also be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Our standard shipping uses the US Postal Service, which says it usually takes 6-10 business days, but in practice, we have found that it can take up to 3 months for delivery! We now have other shipping options, including negotiated rates with DHL Express, for your consideration during check-out. 

To save yourself this headache, check out our Retailers section to see if our products are already carried in a store near you. If there are none, please ask your favorite shop to carry our work and send them our way!

 

Q: I love the braided bar wraps in the Frame Handle pictures and videos! Where can I get those?

A: Aw, shucks! Thanks for noticing. That particular braid is a special one that Geoff uniquely invented. It is a 4-strap braid and has to be fitted uniquely to the handlebars. There are only a couple in the world, and all of them either brought or mailed their bikes to Geoff to specially cut, design, and install for them. If you'd like this custom installation work, please email us at walnut.products@gmail.com for details.

However, you can achieve a similar look with the same colors of leather but a different style by using the regular 2-strap Braided Wraps, which can be installed on either the handlebars or the top-tube, wrapped to the desired length, cut with scissors, and finished in the same way you finish handlebar tape, such as wrapped twine. 

 

Q: Where can I get the bike(s) shown in the product pictures?

A: The two bicycles shown in most of our pictures are a 1980's Bianchi that we stripped completely down, had powder-coated in cream and chocolate colors, and re-built all the components from the ground up, and the dark blue road bike with honey leather wraps on the handlebars and top tube is a 1970s era vintage French Detouron that we found on eBay, delivered straight from France. The bottom line is, you can make any bike beautiful and uniquely yours - that's the fun part!

 

Q: Can I check out your work or purchase it in person at retail stores?

A: Yes! Please check out our Retailers section for an up-to-date listing of participating retailers. If your favorite store isn't listed here, let us and them know, we'd love to work with them!  

 

Q: I live in/near Oregon, too! Can I pick up my order instead of ordering online and paying for shipping?

A: We do offer a free local pick-up option, which is available from the shipping drop-down menu if you enter an Oregon or Washington zip code in the shipping address field. Please note, we have recently moved from Portland to Nehalem

 

Still have questions that need answering? Contact us HERE

 

 

Business Questions

 

Q: C'mon. Do you *really* make everything by hand in a garage?

A: Yes, really! We know, there's a lot of "handmade washing" these days and it's diluting the meaning for real people like us. Geoff makes everything in our home garage, in small batches, now with the help of one part-time employee whose title is "Leather Craftsperson". They use hand-tools and everything. To see a short video of Geoff's work in action, go to: http://vimeo.com/cineastas/walnut

 

Q: What does "Studiolo" mean? 

A: "Studiolo" is an architecture term for a small private cabinet or study room. The "lo" is a diminutive, like "little studio".  

  

Q: Do you do custom work? 

A: Sometimes, but usually no. We are only able to take on a limited number of custom projects each year, but if you'd like us to consider it, please submit a Custom Order Request Form HERE.

Otherwise, you can check out Custom Made to reach an entire group of makers who will bid on your project if you want just one or two things, or if you'd like to do a bigger run, check out Makers Row for small batch American manufacturers. 

 

Q: Do you do wholesale for retailers? 

A: Yes, we do! Learn more HERE

 

Q: Can you do custom logos/brands/messages on your products?

A: Yes, we can. We work with a local laser engraver or can commission a brass stamp of your logo. Please email us for details: walnut.b2b@gmail.com. 

 

Q: I love your art/photography/logo/web design/graphic design/videography! Who did the work?

A: We get by with a lot of help from our friends. Check out their amazing work here and tell 'em we sent you:

Erin Berzel Photography

Why Hello There Graphic Design

Emily Tate Design

Austin Goodman Photography

Michael Ward Media

Cineastas Video

Jim Golden Photography 

Kirsten Sorenson Graphic Design

Anthony Kerrigan Photography

Aaron Lee Photography

 

Q: Do you do product donations or sponsorships? 

A: We are a very small company with an extremely limited giving budget, but we care about a lot of the same things that you care about. Walnut Studiolo has chosen to focus its limited giving budget on furthering bicycle causes, bicycling access and education. If your proposal meets our criteria, please fill out the our Donation Request Form located HERE.

 

Q: I love what you're doing. How can I get involved? 

A: Thank you for your support! We are a grassroots company and we require grassroots support to keep it going.

We don't hire often, but when we do, we announce it on all our social media, so be sure to follow us there. 

We now have a Walnut Brand Ambassadors program! Ambassadors represent us in their local communities and interest groups, use their unique talents and interests to help spread the word about us, and give us advice. To learn more about becoming an Ambassador, go HERE

Or, if that sounds like too much, please spread the word about us with your friends, share our pictures, and keep up with the latest news with our newsletter, Facebook, Twitter, Google+, or Instagram. And, if you can can, please leave a review of our store or our products on our site using the Yotpo review form. Thank you for your support!

 

Still have questions that need answering? Contact us HERE