Shipping Policy

HOW FAST: Most orders ship within 1-2 business days, but there are some exceptions. How fast it gets delivered from there depends on where it's going and which carrier you choose. More delivery information:  Turnaround Time and Order Tracking.

SHIPPING PROMOTIONS: In 2017, we are offering:

  • FREE standard shipping to all orders over $100 within the USA
  • $9 Flat Rate Shipping to all orders over $200 to our neighbors in Canada
  • $15 Flat Rate Shipping to all orders over $350 to the Rest of the World*

SHIPPING CARRIERS: We offer several shipping carrier methods and options, including expedited options from the US Postal Service, FedEx, and DHL Express. Expedited shipping time delivery estimate begins from shipment date rather than from order date. 

SHIPPING INSURANCE: Regardless of country, carrier, or method, we insure delivery of all orders for loss or damage valued at over $45 using Shipsurance. Shipsurance has a blackout period of 20 days for domestic orders and 40 days for international. If your order is not received after this time frame, contact us to fill out the brief insurance form and we will offer you a free replacement or full refund. For damaged deliveries, contact us as soon as possible.

INTERNATIONAL TAXES: Our international shipments do not include country import taxes and duties such as VAT or GST. Please beware that your country may charge you these taxes in order to pick up your package. Get an estimate of duties using our calculator.  

MORE INFORMATION:

Domestic (USA) Shipping Information

International Shipping Information

SPECIAL CIRCUMSTANCES: If you have a particular delivery deadline, please contact us so we can talk about the options and costs: CUSTOMER SERVICE

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