Returns and Exchanges

We accept returns of clean and undamaged merchandise in re-sellable condition within 30 days of delivery for exchange or refund. 

Refunds will be credited to the original payment method for the product value only (not the original cost of shipping).  For orders that received a free shipping promotion, the refund will be less the direct cost of the original shipping.

Exchanges may be issued as a store credit, or as a direct exchange for other products, which we will ship to you with no additional shipping charge (US addresses only). Any difference in total value will either be refunded or invoiced. 

We may accept returns of non-defective merchandise after 30 days of shipment on a discretionary basis for exchange or merchandise credit for the purchased value of the product.

Depending on the circumstances, the return may be subject to a 10% restocking fee. 

If you believe there is a quality issue or manufacturing defect on our part, please  contact us and if possible provide photos to help explain the problem. Assuming we concur, in these cases, we will provide you with a postage-paid return label (US addresses only).

(Note that the normal variations in leather inherent to the quality of the hide are not considered manufacturing or quality defects, but rather are a signal of the genuine, natural, and high-quality material we use.)

Otherwise, return shipment cost is the responsibility of the customer.

To send in a return, simply ship the merchandise with 1) your order number and 2) a note requesting a return or exchange to the following address.

Please package your returns carefully to ensure they do not get damaged during return transit:

Walnut Studiolo
Attn: Customer Returns
36005 Highway 53
Nehalem, OR 97131

We regret that we cannot accept returns on the following items: custom, monogrammed, or laser-engraved products, unless there is a serious manufacturing defect, and items on sale. 

If you're not satisfied with your purchase, just let us know why, and we'll work with you to find a satisfactory resolution. Please contact us using the link below so we can talk about the options and costs. 

CUSTOMER SERVICE

 

 

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