So far, an exceptionally small number of items have come back to us, and we work hard to keep it that way!
We'll gladly accept your return of clean and undamaged merchandise within 90 days of shipment for exchange or refund.
We may accept returns of non-defective merchandise after 90 days of shipment will be exchanged or refunded on a discretionary basis for merchandise credit for the purchased value of the product. Depending on the circumstances, the return may be subject to a 10% restocking fee.
If you believe there is a quality issue or manufacturing defect on our part, please contact us and if possible provide photos to help explain the problem. Assuming we concur, we will provide you with a postage-paid return label (US addresses only). Otherwise, return shipment cost is the responsibility of the customer, and the refund will be for the product value and not the original cost of shipping.
Note that the normal variations in leather inherent to the qualities of the leather are not considered manufacturing or quality defects, but rather are a signal of the genuine, natural, and high-quality material we use.
If you ordered internationally using the GlobalShopEx checkout, please contact GlobalShopEx customer service instead: http://walnutstudiolo.com/pages/globalshopex
To send in a return, simply return the merchandise with a note explaining your request for return or exchange and your order receipt to:
4133 SE Tibbetts St.
Portland OR 97202
If you wish to return your purchase for a refund, we'll credit your original method of payment for the merchandise purchase price. If you wish to exchange your purchase for a different size, color or style, we'll credit your return shipping charges and ship the new items to you with no additional shipping charge (US addresses only).
We regret that we cannot accept returns on the following items: custom, monogrammed, or laser-engraved products, unless there is a serious manufacturing defect.
If you're not satisfied with your purchase, just let us know why, and we'll work with you to find a satisfactory resolution. Please contact us using the link below so we can talk about the options and costs: